I recieved a back dated electric bill of 2 years total £890.32 I have been paying constantley by D.D. each month. I have a complex meter which has 3 different rates which have to be read. The lady I spoke to a couple of days ago agreed the fault was theres because meter hadnt been read properly also it had something to do with the new system they were setting up! I live in a one bedroom flat with 2 working night storage heaters. I said as this is not my fault I should not have to pay this bill but I ahve been told that because I have been paying the bill in part all this time by D.D. then I have to pay this bill. If I had been recieveing bills instead then I would not be asked to be paying so much. Huh! wheres the sense of that? I got so fed up with all my calls & being told its my fault I have to pay so I set up a payment plan which kicks in end of June but my question to you is.................... Do I really have to pay for something that was not my fault? Im with NPower & Im also all electric I thank you in advance for your help
No I dont dispute the use of the electricity what I dispute is the amount of the bill after all this time & they admitting its was there fault.
Why was I not told this a couple of months in so I could have made an increase in DD when it was needed not get sent a bill for nearly £1,000 2 years later.
I dont have this sort of money its enough to give anybody a heart attack at our ages!
Thanks very much I well appreciate what you have explained also the truthfulness.
Your advice well worth the money thank you