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Alice H
Alice H, Solicitor/Partner
Category: Law
Satisfied Customers: 2850
Experience:  Partner in national law firm
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HiI recently had an incident with a Royal Mail employee,

Customer Question

Hi I recently had an incident with a Royal Mail employee, at the Hendon Post Office, which I have reason to believe was discriminatory based on nationality. I filed a complain with the company, however, if I need to visit the same branch I would like to video record my experience as a customer to have enough evidence for taking legal action, or to properly support my complaint. Please let me know if it is legal to "secretly" record their service (i.e.: using a phone).

EDIT: Not sure why this is showing under Employment Law.

Thank you

Submitted: 2 years ago.
Category: Law
Expert:  Alice H replied 2 years ago.
My name is ***** ***** I'm happy to help with your question today.
If your complaint was upheld why do you need further evidence?
Customer: replied 2 years ago.

Hi Alice

Thank you for your reply.

Royal Mail have not apologised or made a statement to disapprove of such behaviour.

If I have to use the same branch in future, and a similar incident occurs, I would like to have it recorded to be able to prove without doubt that such an attitude exists.

Thank you

Flaviu

Expert:  Alice H replied 2 years ago.
Thanks for the additional information.
There is nothing illegal about filming in public. And any such recording could be used to substantiate a complaint.
Recording an employee being rude to a customer is not against the law.
So long as the recording is for that specific purpose and nothing else.
Alice H and other Law Specialists are ready to help you
Customer: replied 2 years ago.

Hi Alice

Thank you for your answer

Regards

Flaviu

Expert:  Alice H replied 2 years ago.
It was my pleasure. Have a good weekend.