Hi I recently had an incident with a Royal Mail employee, at the Hendon Post Office, which I have reason to believe was discriminatory based on nationality. I filed a complain with the company, however, if I need to visit the same branch I would like to video record my experience as a customer to have enough evidence for taking legal action, or to properly support my complaint. Please let me know if it is legal to "secretly" record their service (i.e.: using a phone).
EDIT: Not sure why this is showing under Employment Law.
Thank you for your reply.
Royal Mail have not apologised or made a statement to disapprove of such behaviour.
If I have to use the same branch in future, and a similar incident occurs, I would like to have it recorded to be able to prove without doubt that such an attitude exists.
Thank you for your answer