Yes apologies, they are called Sascron Ltd
It was over the phone as over a bank holiday weekend, using a debit card.
I have attached the order form I received when paid, however they couldnt guarantee the mileage and following all other checks made we didnt feel confident to go ahead with the sale without a full history as to why the car had multiple MOTs, multiple Identy checks.
We were advised at the time of placing the dpepsoit that no work would take place on the sale until 3 days later, when our sales manager would be here so no work was made.
Verbally yes when we made the call.
The paper work states deposit are non-refundable, however we never signed the order form.
If I have already put all of this in writing should I just go directly to small claims?
Should I wait until I have the Ref from Trading Standards prior sending an email?
When i didnt receive reaponses back from the dealership i started looking on websites to see if this had happened to others. I found a couple and one who wanted to discuss things so spoke to him and he has just had a call from the dealership agreeing to refund his depoait based on 14 day cooling off period.... would that apply to me?
The dealership were willing to provide me a credit however I have since bought a car... do I have a good chance with small claims claims?
I am currently in the lake district where signal is terrible. We are back in the area at the weekend so no rush. Thanks