Hi. I am buying a Dog Hydrobath through a UK agent of the company Savel that are based in the UK. Originally I was given an estimate for the cost of the bath and shipping of between £2500 and £2600. Now the cost has risen to £3100 without any warning and I am being asked to pay the shipping agent and customs fees directly. Is there a cut off point where the final price is much higher than the estimate. The bath is currently on a boat and sue into Southampton on 01/07/15. The agent is also saying that he has paid more than the Australian retail price less the 10% Australina GST, which I thought was refunded in the product was exported within a certain time? I have paid a £500 deposit.
The agent has just changed and the previous agents were selling the bath for £2500 all in. Thanks
Sorry it just lost my typing. Everything has been communicated via email. He confirmed the estimated price of £2500 to £2600 and then I placed and order and paid £500 deposit. It was only several weeks later that he asked for full payment at the much higher price.
I am getting loads of hassel from him asking for immeadiate payment. Also he is saying that if I delay past the date of the ship into Southampton I will have to pay for port storage fees.
I want to know if I can legally cancel the order and get my deposit back yes.
I asked for clarification and got no response, so I am stil unsure of my legal position