Hello , My name is***** and I am having trouble with an insurance policy for appliance care taken out originally with CWS but was then taken over by Domestic Cover, now calling themselves Domestic Appliance Cover.
I took out insurance in Jan '14 with CWS costing 14.99/month upgrading in April and paying 199.99 for the next 12 months. In July I was informed that Domestic Cover was taking over from CWS and that my cover would continue as was and I was given an agreement which I read and was satisfied with. In March My washing machine required a repair so I contacted Dom Cover and after 3 weeks a repair man eventually came stripped the machine then left saying he needed to order new brushes !0 days later on the 3rd arranged date he came back and finished the repair.Meantime Dom. Cover had removed another £199.99 from my account for a years insurance without my knowledge or permission-at no time did I give them my bank details. I can only presume they acquired them from CWS. I complained and got £180.00 back leaving 1mths payment as i needed to get the machine repaired. As i was not happy with the service I recieved, I stopped any further payments and affectively terminated my Policy. On the 9th of June I received a letter stating that i owed them £41.98 to bring my account up to date and as I had made a claim I hadto stay with them for another 12months or pay the callout charge +parts-£142.90. They also sent another copy of the agreement but this one has an extra clause added about the 12months which is not in my original.
Where do I standand what can I do to get out of this?
I stay in Scotland , this firm is based in England, I think!
I am happy for you to keep trying for a couple of weeks .I have not had any more communication from Domestic Cover so no immediate urgency.
Thank you for trying to find an expert,but I think we should just cancel. Can I still get my deposit refunded.If I ever have a need to contact you again for advise ,I certainly will.