I explained to the sales lady I had broadband with Sky but wanted more speed and believed Fibre broadband would be the answer.They did more than one package so I went into great detail about what I used the computers for, the same as I have used them for the last Three years. They advised me that the Fibre Medium would be adequate for my needs, so on there advice I went with them.
I have had a quick look cant find anything. I am not very technically minded so tend to explain what I do and seek there advice
The contract was for 12 months. they say as I did not give them 27 days to investigate the possible fault I am in breech of contract although the first engineer told me there was no fault and I needed the faster and more expensive package, something I had not budgeted for.
They say they are. If the first engineer is correct and he was adamant there is not a fault on the line (nothing done as far as I am aware once BT took over but speed fine) then 27 days or 100 days would not have made any difference as they were not doing anything only trying for over One hour to sell the Fibre large. Once BT informed them they were taking over the service a second engineer rang to say there may be a fault on the line and he blamed the first engineer saying he only checked the speed and did not do a comprehensive investigation of my complaint.