A new policy introduced at the end of last year, but I am now seeing regular claw backs of £5 to £15 a week for Poor Service that is not my fault.
If you think it is not worth making a fuss about I'll let it go, but surely this sort of thing cannot be right.
I like your questions.
My contract gives no mention of claw-backs, only of the full support I will get to achieve my ambition.
It was introduced arbitrarily. I have not received notification of any changes to my contract dated 1st November 2001.