Thanks, ***** ***** clear response. Presumably the claim needs to be in my daughters name as she was the student?
What sort of success rate is there through the county court, particularly for students?
There is also the Office of the Independent Adjudicator, but according to the University complaints policy the student needs a Completion of Procedures letter before we can contact them and we have not had one. Also 75% of the time they agree with the University. The Uni has failed to uphold their own complaints policies, but do we need to show we have followed all their procedures first? Because their procedures look like they are designed to discourage anyone from complaining. If so we will still be waiting for the University to respond, which they are in no hurry to do.
Also would we be better to get all the students to make a joint claim?
Will I need to prove I have exhausted all their complaints procedures first?
Yes. Only I would rather just give the Uni 14 days rather than wait for them to continue with their delaying tactics.