An ackowledgement that Harvys & Reid have actually fallen very short with regard to customer service and if possible, though not necessary, a ex gratia payment. The store passed all the details to customer services who, I was advised, would contact me within 24-36 hours. However, as I did not receive any communication I called the store who gave me the complaint number and passed me through direct to them. They had the complaint number but it did not seem to concern them that I had not been contacted. Given that I had paid over £3,000.00 for their furniture I would have expected a much better service. I suppose, truth be told, I am just so fraustrated at the poor service. This was the first time I had made a major purchase since my husband had passed away and it has left me feeling a bit vulnerable. Having said that, I purchased furniture from another furniture store and had a completely different experience so my confidence has been restored.