I have had a claim filed against my company. We had asked a printing company for a quote to produce marketing flyers for us, we have previously worked with them. We did not confirm the order, and then emailed them to say to not go ahead with the order. However, they said it was already done (we did not confirm to them to proceed). They then shipped the order to our offices, and have claimed the money for it.
They have claimed in the money claims court against the company. I need to file a defence. We have several times explained to the claimant that since we never confirmed the order, we never wanted to proceed. We had asked them to show confirmation from our side, which they failed to do.
What can be done?
They sent an invoice. We replied that we will review the invoice as the company was taken over by new financial partners. Upon review of the invoice we had said to them since no one had confirmed the order, we had never requested the goods.
Following several emails requesting confirmation, they filed a money claim online.
Are there any formal terms or acts I should mention on the defence form?