We didn't ask at all, after they'd valued the properties and set the guide price, we were simply told to sign the paperwork and they'd get them in the auction catalogue straight away. We had chosen 'option 2' which was to exchange within 4 weeks and complete in a further 2, making it a 6 week term. When things started taking much longer, in one phone conversation I had with them, they said we 'should have had a legal pack done, as it is a requirement of option 1' (4 week to complete), I replied that we'd actually taken option 2 and that no-one we ever spoke to had ever told us we needed a legal pack, if they'd asked, we would have done one. They then replied that 'oh well it doesn't matter now as it would have taken this long to do it anyways'.
I was actually going to write a letter of complaint to them, quoting various things said etc., just to see what their response would be.
We really don't know, it would be for the reasons of mis-advised in the first place, and then for all the inconvenience of not having much of a home left to live in as furniture was sold (keeping only a bed and sofa) and other household items packed away in boxes ready for storage. The loss of the sale is the main thing as now, we will have to continue to pay all the usual bills associated with having empty properties. Could you suggest a figure for something like this?
Please excuse my responses as I just decided on the spur of the moment this morning to seek advice on the matter so not that prepared!