Sorry, I don't think this has been answered. I have indeed set out my losses. Qantas came back once offering only the original flight refund (£850) and $300 in compensation. I set out my losses again and Qantas increased the compensation to cover the £1600 flight and a further $500. They also issued a deadline to accept.
Please see my note to you above.
Do you think I should take the £1600 compensation or do I have a legal right to more compensation due to loss of holiday, stress incurred etc? We saved tirelessly for our holiday and had to go without so much in Australia because of this situation. It seems horrific that they can just refund the ticket with no recourse with regards ***** ***** our entire holiday was compromised.
Please could you answer this question?
Thank you very much. We will continue our claim and hope we can obtain more.