Initially the person i spoke to indicated that i could get reduced amount then that person left the firm and they started to question the fault found and then implied that the car had ben driven while faulty at that point i contacted the Fos the last leter from the finance on 18 June stated that thy were investigating and could not give a final response and neded time.within the timescale of the complaints procedure
No it was not the problems started on the motor way home from the dealer.The dealer took the car back for about a month claimed to have replaced parts but constant problem lead to his paying for repairs in london ,The paperwork from the dealer was never forwarded and the Finance company had a problem getting it from the dealer,Now the finance company has backtracked on making any settlement with me and are implying that the faults have developed through usage and in fact are delaying any conclusion .
In September 2014
It was 16,345 and there is a balance of £9 896 balance left the date of purchase was not September but April 2014
i have a report from the very first garage dated 20/05/ 14 which listed oil burnt spark plugs / internal damage to cylinders/poorly repared nikasil liners/ New engine required the sales company took the car for repair but never supplied the necessary documents to show what was done the Hp Company and Dealer are linked and the HP company have accepted the responsibility but seem to be dodging this and are implying that the damage was due to usage or repair which the Dealer paid for under the gaurantee
Shall i contact the ombdsman or the Finance company who claim to be investigating or should i start contact with the dealer