I display 3 notices in my shop stating; please note that we do not give refunds unless the goods are faulty or damanged;
A customer wishes to return goods she bought and I am refusing to give a refund. The CAB has informed her to complain through the business complaints procedure and that every business should have one, is this correct.
The customer bought a mobility scooter a week ago for her husband but he has now decided he does not want it. I not sure why, when I asked why not I was only given vague answers.