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N-power misled me into purchasing a tariff for electricity based on information the information they gained from there questionnaire form me.
In Jan 2014, they estimated my cost of electricity at £33 pcm for my 5 bed apartment with 5 people living in it. It turns out that with the specifications I gave them ( 5 bed apartment with 5 people) it should have been about £350 pcm.
I contacted them 3 times in the last 14 months to give meter readings, but these readings were rejected because they were "not compatible with the estimated computer readings".
As a result of the grossly underestimated tariff, they say I now owe them in excess of £5k, to pay for the electricity used to date!!
I have lodged a complaint, asked that the debt is cancelled, and also for some compensation for my time and stress - it has taken about 5 hours to sort this out.
Is this mis-selling? Is this legal? Should I sue them?
What do you mean how much have I lost out?
As explained in my question, N-power sold me an electricity tariff of £35 per month based on a 5 bedroom apartent for 5 people. 14 months later, they have told me that it should've actually been £350 per month. According to me actual meter reading, I now owe them about £5400, because I was paying the £35 per month as they reauwested rather than the real figure of £350.
I have seen about 5 hours on the phone trying to sort this out, and only now have they realised their error and gave me the actual bill based on the meter reading rather than their computer generate estimated readings.
Please let me know if you actually understand wheat is going on here.
Ms Alex. Do you understand what has happened here?