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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
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My late husband who died 5 weeks ago paid into a Life Insurance

Customer Question

My late husband who died 5 weeks ago paid into a Life Insurance of £66.60 per month for 22 years and was heavily loaded due to his diabetes Type 1. I cannot find the policy nor the policy no and understand that a new company has taken over this policy and in June 2014 the DD was stopped by our Bank and Phoenix Life have no record of the policy either.
The life cover was for £200,000.00
What is my course of action.
Submitted: 1 year ago.
Category: Law
Expert:  Jenny replied 1 year ago.
Hello my name is ***** ***** I am happy to help you today.
I am sorry for your loss was your husband notified that his policy would be cancelled at the time the direct debits were stopped?
Customer: replied 1 year ago.

No

Customer: replied 1 year ago.

No he has never been notified that the polciy has lapsed

Customer: replied 1 year ago.

no he was not informed of the policy being cancelled.

Expert:  Jenny replied 1 year ago.
Hi sorry for the delay in this. Can you tell me if you know who the policy was originally with?
Customer: replied 1 year ago.

Scottish Provident

Expert:  Jenny replied 1 year ago.
Ok have you asked them why they did not inform him the policy had lapsed?

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