Hello my name is ***** ***** I am happy to help you today.
Is your son's ex girlfriend aware that she will only get a 10% refund?
Hi there - yes we rang her parents to advise of options- we agreed woth them at the weekend our son would step down as lead passenger to allow his ex girlfriend to travel with her friend - the agreement was they pay him the price of his ticket which he agreed to the travel company agreed saying there would be a £50 admin charge which was also agreed with her parents The dealdine to change is Thursday . We also advised them that the company had said that if no other passenger could be found then the cancellation fee would be such that she would get just £68 back if done before 14 days ( this is the 23rd of july) and nothing thereafter we advised her parents this. William has been unable to find a sub stitute for the ticket so agreed Katie could have this for her friend. We now know that this has fallen through and despite messages to her parents we are now getting no response William has had a text from his exgirlforend telling him to go and that she wouldnt but not specificalysaying cancel her place. We are concerned that if he does cancell her parents will be looking for the cost of the holiday from william - all four paid their own ticket but william is lead passenger so responsible for the booking - he doesnt want the other two to loose out.
Katie is 21 - william will be 21 on holiday ( reason for the trip!) Yes katie has been advised she would only get £68 back - if we wait till Friday this reduces to nothing but as we said her parents have now stopped all contact with us - we were tryinbg to resolve as paretnts between us!
They had been together for 2 years so its a little akward!
Hi further to the above can you tell me what the position would be if she doesnt respond and we make an amendment to the booking for another friend to go on the holiday- she has text our son now saying she doesnt want to go on the holiday and that her parents have booked her another trip with friends. We would refund her the £68 she would have received through the cancellation?
Is this something he could do safely? It is unliekely we could get anyone at such short notice to pay the full cost of the holiday so would ask them to pay the administration charges that would apply?
ok will do thank you.
Many thanks - sorry for delay in response i could not get on line!