The original estimate was just for fitting a new gate with a simple gate latch and bolt it was £150.
She then added more work like fixing a broken post and wanted a lock on the gate that could lock/unlock from both sides and open etc.
A mortise lock like that is around £45 more than a simple bolt and latch and takes almost 2 hours to fit properly compared to the few minutes a simple bolt latch combo takes.
So yes the quote went up but it was not for the same job or materials
Yes due to the additions she made.
but she did not accept the initial estimate or the final quote after the additions were accounted for.
I have no interest in taking any money of a old woman simply because she is spiteful i just want the review taken down because not only is it a horrible lie but it could very well harm my company.
Even her disabled claim is absurd as she tripped and hurt her ankle yet was wandering around quite well with nothing more than a elasticated bandage on it.
I really do not know what to do as i do not like the idea of taking legal action against a old lady no matter how spiteful and dishonest she is.
However i do not want to see my business harmed as i worked hard to gain a excellent reputation and many of my customers have written long detailed and glowing reviews on yell.com.
Will a local solicitor do for sending the letter?