How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70412
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I bought a car yesterday on finance on the way home i was not

Resolved Question:

I bought a car yesterday on finance on the way home i was not happy with it i think it has been clocked the whole thing has not gone well can I give the car back under the 14 day cooling off period i have emailed them but had no response what should I do
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Did you agree a cooling off period?
Customer: replied 2 years ago.
Not with the dealer i phoned the finance company and they said that i had 14 days cooling off period emailed the car dealership and said i am not happy with the car and wanted to return it they have ignored my email
Expert:  Jo C. replied 2 years ago.
But surely they are referring to the finance?
Unless they are the same company?
Customer: replied 2 years ago.
They are different companies the car dealership are ***** *****e of Leeds the finance company is Barclays based in Cardiff the car is with jaguar in Cheltenham being checked over to see what is not as it should be and what needs to be done
Expert:  Jo C. replied 2 years ago.
You can cancel the finance. However, that is not that simple. They will have paid for the car already and so the only way to escape your contact is to pay in full.
You do not describe rights to cancel the contract for the car and so they cannot be relied upon. Therefore realistically the finance cannot be cancelled unless you can pay in full.
You do have rights under the Sale of Goods Act to demand that the vehicle is 'fit for purpose'. That doesn't mean perfect but it does mean reasonably good. If there are faults then the dealer must offer some remedy.
If you do have rights to cancel the car then it can be returned and the money should be returned to the finance company therefore cancelling it. There may be some additional amounts to pay for admin but not a lot.
Can I clarify anything for you?
jo
Jo C. and 2 other Law Specialists are ready to help you