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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have cancelled my Gym membership after 2mths due

Resolved Question:

Hello,
I have cancelled my Gym membership after 2mths due to ongoing building work and not receiving what I was promised. After numerous emails they are now pursuing me for the full amount of over £300. Please could you advise?
Thank you
Ms Janet Benko
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
What would you like to know please?
Customer: replied 2 years ago.

Hi Jo,

I would like to know if they can make me pay as I cancelled my contract with them.

regards

Janet

Expert:  Jo C. replied 2 years ago.
Were you locked into a specific period of time?
Customer: replied 2 years ago.

It was a 12mth contract.

Expert:  Jo C. replied 2 years ago.
OK.
And had that period expired?
Customer: replied 2 years ago.

No as I said I cancelled it after 2mths due to the building work and being given the service I was expecting or promised at that time.

Expert:  Jo C. replied 2 years ago.
That is not good news I'm afraid.
Did the building work mean the gym was closed?
Customer: replied 2 years ago.

No but it should have been. A lot of their clients didn't come because of it.

Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
Have you paid anything yet please?
Customer: replied 2 years ago.
Hello Alex,
No not yet and I don't really intend to
Expert:  Ash replied 2 years ago.
Ok, you are right. They are in breach of contract by failing to deliver what has been promised. You do not need to pay. if they took it to Court it would be a small claim assuming its below £10,000.
That means even if you lose there are no legal fees to pay. If they were building and did not deliver what was promised, they are in breach of contract. Therefore nothing else payable.
Can I clarify anything for you about this today please?
Alex
Customer: replied 2 years ago.
Thank you Alex. Please could you tell me how to word that in an email to them explaining that they are in breach of contract ? The amount they are chasing for is just over £300. Thank you.
Expert:  Ash replied 2 years ago.
Just say that they are in breach of contract. Set out what was promised and why they have not fulfiled it.
That is all you need to do.
Does that help?
Alex
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
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