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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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Some time ago I instructed Santander to take a full and

Customer Question

Hi, some time ago I instructed Santander to take a full and final payment to close a loan account with them. They only took some of the balance due and didn't inform me for many months afterwards. They then came back saying I still owed them the full balance of the debt, which I had originally told them to take and they hadn't.
Because this was there error and not mine, (I told them to take the full balance due at the time), am I still liable for this debt and if so, should I be compensated for their mistake ?
I look forward to your reply
***** *****
Email;***@******.***
Submitted: 1 year ago.
Category: Law
Expert:  Alex J. replied 1 year ago.
Hi,
Thank you for your question and welcome.
My name is ***** ***** I will assist you.
How much are they claiming?
How long ago did you close the account?
Kind regards
AJ