How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

On Saturday the 25th of July i placed a £350 reservation

Customer Question

Hi,
On Saturday the 25th of July i placed a £350 reservation fee to Haslams estate agents in order to let a property over the telephone.
I received an email later on that day to say the below with an attachment for me to sign which i have not signed. At no time before the payment was taken was i told the £350 is not refundable if the process cannot be completed by myself or the landlord. Please see below.
We have taken £350 from you which is held as an initial payment, it's a reservation fee for the above property and does not oblige our client to let the above property or any property to you. The reservation fee is a token of good faith and is to be held whilst references are being processed in connection with a prospective letting. Please see attached the relevant documents in regards ***** ***** reservation fee, as well as the breakdown of costs for the prospective let.
If satisfactory references have not been received within 14 days, we reserve the right to re market the property and find alternative Tenants, at which point no refund of the reservation fee will made.
If for any reason you decide to withdraw from the letting or your references are not satisfactory the reservation fee will not be refunded.
If the prospective letting proceeds then the reservation fee will be applied towards the agency fees in respect to the letting.
Should the Landlord decide not to let the property, a refund of the reservation fee will be made subject to any necessary deductions for administration/reference applications.
To enable us to progress with the let please confirm by return of email that you have read & confirm the above.
In regards ***** ***** references, you will each receive an email from a company called Rent4sure, please complete the form they send and return it as soon as possible.
My colleagues in the property management team will now be processing the let through to the agreed move in date. If you have any queries in regards ***** ***** prospective tenancy, please contact them via email on***@******.***
My personal circumstances have noe changed and i need to withdraw. They have done reference checks and emailed me contracts to sign but i have not signed anything?
I can appreciate that a certain amount of work has been done in the last 48hrs however i feel a little bit mis sold to. Where do i stand legally in getting my £350 back?
Id dearly like a response from you before i go back to the estate agents today?
Regards
Matthew xxxxxxx
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you with this.
Did you realise that the £350 was non returnable?
Customer: replied 1 year ago.
no

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice