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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I sold an item on Ebay 9months ago. The buyer used a courier

Resolved Question:

I sold an item on Ebay 9months ago. The buyer used a courier to collect it and now claims there are major parts missing from it. He wants a refund - do I have to take the item back after so long ?
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
Are you a private or business seller please?
Customer: replied 2 years ago.

I operate on Ebay as a business seller. The invoice I sent says


Hi Henry


Thanks for you order, please take this as the Invoice: -



To supply one number Velux P19 Cabrio ( two boxes ) plus associated EDZ flashing kit for collection by others at


Tameside Self Storage,***** denton, M34 3GG


Total cost £1,000.00




There is no dispute that the P19 consists of two boxes but first he said that the second box had not been delivered, then after I sent him a copy of the invoice he changed his story to


there was a second box but it did not contain all the parts "



He is also hinting that because this window could not be fitted, he has incurred other costs with his builder and a crane - something he wants compensation for

Expert:  Ash replied 2 years ago.
The buyer has a reasonable time to reject it, this is accepted as being 14 days. In any event under the Consumer Regulations the buyer has 6 months to make any complaint.
He did not and therefore you can refuse to replace or refund anything. You do NOT have to pay anything, he should have acted quicker.
Can I clarify anything for you about this today please?
Alex
Ash and other Law Specialists are ready to help you
Customer: replied 2 years ago.

That's fine - thanks for your help and a weight of my mind I will rate you as excellent

best regards

Eain

Expert:  Ash replied 2 years ago.
Hi

I am just following up to see if there is anything else I can help with?

If you have not done so already might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.

If you need more help please click reply.

Alex