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Jenny
Jenny, Solicitor
Category: Law
Satisfied Customers: 6307
Experience:  Qualified Solicitor specialising in Employment Law and general legal matters. Please start your question For Jenny Only
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Been trying months to get money from my private pension

Resolved Question:

been trying for three months to get money from my private pension they just keep fobbing me off don't know what to do
Submitted: 2 years ago.
Category: Law
Expert:  Jenny replied 2 years ago.
Hello my name is ***** ***** I am happy to help you today. On what basis are they refusing your request?
Customer: replied 2 years ago.

they keep saying that they to calculate figures I was told it would be complete on 15th July then they said 24th July it just keeps going on

Expert:  Jenny replied 2 years ago.
Ok you need to ask for a copy of their internal complaints procedure and raise a formal complaint. You should warn them that if their complaint is not dealt with promptly you will raise a complaint about their conduct of your matter with the Pensions Ombudsman.
You will find details of the Pension Ombudsman on the following website. https://www.pensions-ombudsman.org.uk/
If you take these steps I am sure they will expediate the processing of your pension.
If you have any further questions please do ask. If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
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