I do not think I have a paper contract
The only information sent to me on setting up the account (I have the email) is the following which is useless in this case
Keeping you informed
About your BT services
If you need any advice or help with a BT service, you'll find it on this website, www.bt.com/help.
You can find set-up guidesfor our services and get answers for common questions.
You can also track orders or report a fault. And our contact uspages tell you the best way to get in touch depending on your problem or query.
About your phone service
If your BT landline develops a fault, our engineer can visit. If the fault is due to your own equipment, you will be charged for the visit, but call-out is free if the fault is with the BT network. Our network ends at the master socket (also called the line box). For simple ways to identify and solve faults without a call-out charge, consult your Phone Book or www.bt.com/fault >
The Phone Book
Every 12 months, we provide a copy of The Phone Book covering your local area . If you haven't received a current copy and would like one, please call Freephone 0800 833 4000800 833 400 FREE, Monday to Friday, 8.30am to 5pm.
Textphone users should add the Text Relay prefix 18001 in front of any number quoted in this brochure to enquire about the services described. For more information on the Text Relay visit www.textrelay.org >(opens a new window).
Available in Braille, large print and audio CD. Please call free on 0800 800 1500800 800 150 FREE for your copy.
Important information for our Aberdeen (01224), Bradford (01274), Brighton (01273), Middlesbrough (01642) and Milton Keynes (01908) customers.
From 1 October 2014 you'll need to dial your area's dialling code when making local calls. This won't affect the price of the call. For more information on this change that Ofcom is making, please visit http://www.ofcom.org.uk/dialthecode > (opens a new window