A plumber who began working on a new bathroom for me in June delivered to my house a spa bath and a toilet. These came with no packaging, no paperwork, no fitting instructions, and were not chosen by me. He had previously told me that he had chosen items on my behalf, including a superior quality bath, and I had paid him £1000 for the bath in advance of seeing it. Now that I have seen these items, and the bath is a composite and plastic bath - not what I wanted - I have asked him to refund the money and remove the items. He has refused on both counts. He also refuses to tell me where he got them, so I cannot myself negotiate a return. I am at my wits' end. I have been without a bathroom since June, I have and items stored in my bedroom that I don't want, and I cannot afford to replace them myself and employ a different plumber. I have been helped by Citizen's Advice and sent him a letter using one of their templates. His response was a flat refusal to do anything to resolve the situation. I cannot afford legal action: I saved for two years for the bathroom. What do I do?
I had previously paid money for tiles into a different account, which it transpired was his savings account. I am happy with the tiles, if not the method of payment.
The man has also presented me with an invoice for £827 for work carried out to prepare the bathroom, removing tiles and sealing the floor. We agreed beforehand that this was beyond my budget and that he would tile over tile to save money. He carried out this work with no further negotiation, all the time saying he was 'doing this for nothing'. This includes the cost of materials at 150% of the retail price for which I could have procured them myself.
I also have a series of emails and texts from all hours of the day and night which are akin to sexual harassment.
I am willing to ignore all of the latter if the bath and toilet are removed and my money refunded.
He had permission to look at things and make suggestions, but not to purchase unseen. All he did was show me a picture on his ipad and ask 'Do you like this one?' I had no details of manufacturer, price, materials etc. I said yes, because it looked nice. It was never discussed again until it arrived.
I don't know, because I never had any details prior to purchase, and I still have no details as to what I have bought. The one on the screen was a picture only, no obvious webpage and no wording, and the one I have is without label or paperwork.
Visually, yes, but I cannot answer for the material from which it is made.
There was no agreement. I was still searching websites when he said he had bought one for £1000 and needed the money repaid immediately. This had never been discussed, but he had negotiated on the tiles on my behalf, while I was there, to get the price down.
It is unclear to me how to ask a follow up question without having to pay again.
This is my fifth attempt.
The toilet and bath were delivered by my plumber with no idea of their provenance: everything was unpackaged, with no paperwork of any kind, no installation guides, no warranties, and no idea of their provenance.
Is this allowed? I have asked for the relevant documentation and it has been refused. It makes it very difficult for me to try to sell the items on to minimise my losses.