I don't want the service, I want to cancel the agreement and stop the direct debit, which they say the cannot do.
No, the lack of cooling off period was never mentioned when I was in the store but today when I was in another member of staff made it really clear to their customer, and that was before I was talking to them about this issue, so it's clearly something that some of their staff do, but not all.
It's this expectation that a customer should somehow know this information that is so frustrating - if they don't have the information displayed in store how are we supposed to know. I specifically went into a store for advice and guidance.......and they failed.
I will do that, and make sure everyone I know is aware of my experience with them..................hopefully they will see sense..........
Even yesterday when I went back into the store they still disagreed that they needed to have the information clearly available as there is none in the store, and continually said there was nothing they could do even if their staff member had been at fault......!!.
However, when I stayed and argued my point loudly, making them feel awkward in front of other customers they said they would "see what they could do for me" and will get back to me today. However, I doubt it will be anything of use to me as I no longer want to have anything to do with them or vodaphone ever again.
Thank you very much, now resolved!
Carphone Warehouse complaints dept phoned me this morning but were as intransigent as ever, so told them I would see them in court, and make sure the media was aware of their attitude - I decided to contact Vodaphone again.
Vodaphone were unaware of this Carphone Warehouse practice, and as my contract is really with them they were happy to cancel and made it clear to me that they were not part of this deception.
I then had a call at home from Carphone Warehouse to acknowledge that I was upset, and that as an "act of good faith" they would cancel the contract. My husband took the call and informed them that Vodaphone had already done it and were surprised that the CPW had this 'law' on Vodaphone contracts.
Hopefully I have done CPW some damage!
I appreciate in the great scheme of things my problem isn't a major one, but I was getting so stressed as I couldn't see a way out of it.
Thanks again for the advice