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I purchased two sofas and one chair from Duresta at a total price of £6200. Before purchasing I established with Duresta the max height the seat would be from the ground. I was told it would be max of 52 cm. I also measured furniture in stores and found seat height to be 51cm - 52 cm. The furniture has arrived and its seat heights is between 56cm and 57 cm. These heights have been verified by both Rankins furniture and a Duresta rep at 56cm. My wife on above average height for a woman at 5'7" cannot touch the ground with her feet. I have asked for the retailer to take the furniture back as it is not fit for purpose. He has said that as we didn't specify seat height when purchasing he won't accept the furniture and give refund. I believe that we were within our rights to simply order the furniture with the expectation that it would be supplied to the dimensions given to use by the Duresta furniture, the manufacturer. Any advice on my position would be welcomed.
When the retailer and manufacturer rep visited my home to view furniture, the rep offered to fit different cushion filler. We had ordered and paid additional costs to have supawrap fillings, the rep offered to refill one cushion with fiberwrap. We refused this offer as we specifically required the firmer, higher cost supawrap filling. This filling was advertised as not being 'quite as lofty' as fiberwrap.
Dates: furniture ordered Feb 2015 - deposit paid. Furniure delivered 27th May 2015. Rankins contacted same day to inform them of the problem seat height and asked to return furniture and give full refund.