yes, in that they do say you can make two claims in the insurance period - under the Excess protection section in the Schedule.
Looking again at the claims, only one was actually made in the insured period i.e. 22 November 2014. The insured period is 12 September 2014 to 12 September 2015. My car was vandalised whilst legally parked in Buxton and the cost of the repairs by my insurer were hefty. Rias states that this is a FAULT claim.
The previous claim - 16 June 2014 (actually BEFORE the insured period) was also hefty as the car owner insisted on the repairs being done by Honda. She claimed that her car cost £30,000. Also categorised as a FAULT claim - which it was.
So, I can see these two claims cost my insurer dearly - presumably why they see me as "high risk?