My daughter privately rented a property for 4 years and has just moved out into a housing association property. The house was cleaned to a high standard and on the day of the lease finishing, a representative from the agency visited the property to do an exit visit for any problems and to receive the keys back. There was no problem identified other than carpet wear which had been agreed directly with the owners wasn't a problem as she was leaving vertical blinds up for their use, at the exit visit and the keys handed over. An exit survey was completed with the carpet wear on it only and my daughter signed it to confirm and a copy was to be sent to her in the post but as yet, no copy has been received. My daughter has chased for the return of her bond as she still hasn't received it, at least 2 weeks after handing in the keys. They now claim that after my daughter and the agent had left the property, the owner entered the house and noticed a broken box on the kitchen wall. She reported this to the agents who have since got their own electrician in but at my daughter's cost. She doesn't know yet how much and they are saying she will not get her bond back until it has been completed and she doesn't know how much they are going to charge her for the repair. They have not given her the option of getting anything fixed. Can they do this? They have no evidence that it was done when my daughter was there and didn't identify it in the exit survey. I look forward to hearing from you Sandra
The bond was £800 and the carpet was an iron mark and normal wear and tear with 4 children. It hadn't been changed in the 4 years of being a tenant. However, my daughter had the owner in to look prior to moving and they said that wasn't a problem and she said she would leave the vertical blinds instead.
Thank you for your quick response but could you confirm for me if they can they stop her bond repayment for a box that wasn't identified on the exit survey when my daughter signed for it?
It does answer my question and many thanks for your help Alex. You have put my mind at rest a lot.