When I moved to Fibre broadband the 18 month initial term was supposed to apply from the activation date however the service was not delivered until more than 1 month later. This period is due to expire in May 2016.
On the 15/01/2015 I reached an agreement and an email outlining (which I had to ask for) giving 6 months line rental, call plan and fibre service for free. Thereafter it would resume to my initial agreement that I signed up for.
I received 3 months of this agreement and notified them of this issue on 03/06/2015 and detailed costs in an email on 10/08/2015 since which I have had no reply to either email.
At the moment they are ignoring correspondence.
Would the agreement for free/discounted service be considered a Service Level Agreement as other than that there have been no breaks in service level since the original outage?
Would I need a response to my notice to allow me to terminate the agreement without risk of a breach of contract lawsuit?
The amount billed each month is 41.70 which breaks down as 16.70 line rental, 20.00 call plan and 5.00 for fibre service. It would work out as 375.30 till the end of the initial period/contract term. Should I ask them the actual monthly amount they would seek from me?
If I get written agreement from them to terminate the service and agreement, could they sue for breach of contract after that as I haven't breached anything yet?
Thank you very much for your help with this. I will take those steps and hope I get to move my service soon.