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Yes that is the case but not through any fault of ours.
based on their customer service so far, we will not be making any payments until the cooker is either fixed or replaced. ***** ***** will not take any action unless we make a payment. We are at an impasse, but through no fault of our own.
It was an error on ***** *****'s part for not taking the money when they should have and trying to take it 4 weeks later when it was not authorised.
As far as I we are concerned, we did nothing wrong. We purchased the product on their website and assumed the money had been taken.
Can we in that case ask them to come and pick up their good and take them away without us making any payment so that we can purchase elsewhere?
We have not told them we want to cancel as yet. We received the product on the 30th of July and informed them that the oven part of the cooker was not functioning 3-4 days later when we wanted to use it.
it was fully online.
there was no discussion over right to cancel.
Ok Thank you for your assistance.