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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10915
Experience:  Solicitor with 5+ years experience
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Good morning We have sent goods via a national courier

Customer Question

Hello Good morning
We have sent goods via a national courier to our customers customer on their behalf, they arrived too late for our customer to install them. Our customer now insists we pick up the financial cost for his staff's wasted time. Are we obliged to compensate him?
Thank you in anticipation
Dave Atkinson
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
Was that part of the contract?
Customer: replied 1 year ago.
Hi Alex,
Sorry for the long reply time - Our customers are told that their goods leave our premises on an "overnight delivery" there is no statement by ourselves that "we" guarantee delivery by their requested time/day.
Regards
Dave
Expert:  Ash replied 1 year ago.
So no guarantee you will deliver by a certain time. When did they arrive do you know?
Customer: replied 1 year ago.
5 hrs later than the courier guaranteed !
Expert:  Ash replied 1 year ago.
Was it ever agreed you would compensate if it was late?
Customer: replied 1 year ago.
No never - but we always try our best to help in any way we can
Expert:  Ash replied 1 year ago.
Sure. Well you dont have to pay, you can just refuse. It was never discussed or agreed and therefore not a term of the contract. If they do try and sue you as a small claim you can counter sue the courier company and therefore either way, you wont be to blame.
Can I clarify anything for you about this today please?
Alex
Customer: replied 1 year ago.
No thanks Alex, thank-you for the swift responses it has helped a great deal - I think it best to include some future warnings for all our customers that want a timed delivery.
Many thanks once more, I will use your service again
Kind regards
Dave
Expert:  Ash replied 1 year ago.
Indeed I would.
If this answers your question could I invite you rate my answer before you leave today.
If the system won’t let you please click reply.
Please bookmark my profile if you wish for future help: http://www.justanswer.co.uk/law/expert-alexwatts/

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