How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I bought a wedding dress online which I think was shipped

Customer Question

Hi,
I bought a wedding dress online which I think was shipped from China, there was no custom made aspect to this transaction as I ordered a standard size. Upon receiving the dress it does not suit me at all, but upon contacting the website (EricDress), they have said that they will not refund but will discount another choice. This despite their published cancellation policy that they will refund if returned within 30 days. So far they have not supplied a return address to me. I did contact their customer services the same day to enquire on an exchange or refund. Where do I stand? The law is pretty clear in Europe but I cannot find any information for China.
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
How did you pay for it please?