After a complaint from myself to Npower on 23rd June 2014
I queried my final bill, Npower sent me a Letter saying my final bill had been written off as a gesture of goodwill on 20th August 2014. Npower have now written to me 22nd August 2015 (a year later) and are now saying that letter was sent out in error and I have to pay it? Surely this can't be correct? Do I seriously have to Pay what they had written off or is the letter from Npower in 2014 a binding contract?
It's roughly £316.00
Thank you for your reply Alice. It's given me peace of mind. I thought the worlds going mad - I couldn't understand them asking for it. It is a small amount which is probably why they wrote it off considering my complaint - It isn't about giving them the money but the principal of their word considering they're a large company.
I've told them I'm not paying the amount out of principle but they have sent me court papers for a court in Northampton - I shall use part of your reply in my reply to Northampton court as I've disputed I owe them money in light of my Letter writing the amount off from Npower in 2014.
Im happy replying to the court thank you Alice - they had already sent me court papers before the letter saying they sent the "goodwill" letter in error - If that makes sense - That is what threw me and I just needed clarity on the "goodwill letter " for my reply to court.