Yes, you're right. In essence I would like to establish if I can legally request a refund on the basis of the fault with the original purchase or whether I would have to wait until a decision's made about the replacement bed given I accepted the replacement bed albeit that I was unaware that I should have been offered a refund - or that's how I'm interpreting what I've read recently
So just to clarify, can I request a refund at this stage and hope that they don't suggest that it's disproportionately expensive for them? Or am I best to see this through, hope the second replacement mattress is ok or in the event that it's not, request a refund given it will then be the third attempt?
I'm still confused. I understand what you've outlined in your answers,however it seems more definitive under the Sale of Goods Act 1979. This bed was custom made, it was deemed faulty and a replacement issued. The same problems are now occurring. What I need to know in explicit terms, is do I have the legal right to expect a refund for the original bed or even the replacement bed?
Ok, I understand. Can you define or give any suitable examples of what constitutes 'disproportionately expensive' to them? Is it the cost of transit or other? As they only act as an agent to the actual bed manufacturer, I can't understand how they would be at a loss.
Sorry, what do you mean by 'made out' and what would be 'accepted here' - a refund?