How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
75100385
Type Your Law Question Here...
Ash is online now

Due to an emergency admission to hospital with a mini stroke

Resolved Question:

Due to an emergency admission to hospital with a mini stroke iwas advised to cancel a cruise for my wife and I with Thomson holidays . getting a detailed breakdown of costs from the tour operator isn't easy. Have you any advice to help me shake their tree.
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you with this.
For now please let me know whether you have travel insurance please?
Customer: replied 1 year ago.

Yes we have insurance but to claim I need a detaied break down of thomsons evaluation cost statement they seem v reluctant to give this ,info

Expert:  Ash replied 1 year ago.
Have they refused?
Customer: replied 1 year ago.

no ihave written to them toda highlighting I have an initial booking confirmation giving the total cost as 2667.08 while in their last letter they give it as2754.00 pounds I have asked why my insurers are also asking if they also refund passenger air tax as we will not be flying this request was in my initial letter of cancellation Thomson have ignored this request

Expert:  Ash replied 1 year ago.
You should write to:
Customer Support,
Thomson Holidays,
Wigmore House,
Wigmore Lane,
Luton,
LU2 9TN
They should be able to deal with your complaint, if not then you could make an application to Court for disclosure but clearly there is a cost to that.
Can I clarify anything for you about this today please?
Alex
Ash and 2 other Law Specialists are ready to help you
Expert:  Ash replied 1 year ago.
Hi

I am just following up to see if there is anything else I can help with?

If you have not done so already might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.

If you need more help please click reply.

Alex