sorry yes. She then did nothing until we got a solicitors letter which was was Alex answered.
How can I send you the word document?
Its a rather convoluted system they use on here and doesn't seem to work with most browsers. Lets try as images: Letters are not here in order. There is first letter from solicitors. My reply after asking Alex W on here. The solicitors letter which arrived yesterday.
I can download anything else now if this arrives with you OK.
Yes. Fixed for two years then variable. Balfour requested just before two years were up that it remain fixed as she preferred that know what it would always be.
No other paperwork. They say it should have reduced after two years. We don't necessarily disagree with what the document says but they verbally requested we fix from the two years [with the recession, they were worried about interest rates going through the roof] which we agreed to do and said that it could remain at the same payment which they then continued to pay until we suddenly get the letter from their solicitors, 5 years later.