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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70414
Experience:  Over 5 years in practice
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Have not received a refund from a company 5 months

Resolved Question:

Have not received a refund from a company for over 5 months .Can't get in touch by phone and when I send a e-mail they say they we sort it out.
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
-Could you explain your situation a little more?
Customer: replied 2 years ago.

I tried to purchase a item in March and got a e-mail that the item was out of stock so would I like another item or refund ,I said I like a refund and phone can't get in touch and when I e-mail them they say they would sort it out.Company is Nigel O'Hara jewellers inPortadown.N.Ireland.

Expert:  Jo C. replied 2 years ago.
Are they UK based?
Customer: replied 2 years ago.

I live in Northumberland. England

Expert:  Jo C. replied 2 years ago.
Ok.
What I need to know is are they uk based?
Customer: replied 2 years ago.

I live in Bedlington Northumberland. England

Expert:  Jo C. replied 2 years ago.
Ok.
So are they UK based?
Customer: replied 2 years ago.

The company is based in Northern Ireland and the name is***** jewellers in Portadown.

Expert:  Jo C. replied 2 years ago.
I don't suppose you paid by visa?
Customer: replied 2 years ago.

Ye I did.

Expert:  Jo C. replied 2 years ago.
Good.
You can always get them to clawback the payment.
The CCA gives you a claim against your credit card company as you would have against the merchant.
You could sue the merchant. Northern Ireland is technically not a separate jurisdiction but it is very difficult to see from England.
The easier claim is against your credit card company and then they can pursue a claim against the merchant.
They won't be very happy. You may have to sue them.
But you do have a claim.
Can I clarify anything for you?
Jo
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