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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10915
Experience:  Solicitor with 5+ years experience
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There, I have signed a very thin contract to have works done to my drive in 60 days an

Resolved Question:

Hi there, I have signed a very thin contract to have works done to my drive in 60 days and want to cancel. I signed on 15/7 but my circumstances have changed and so no longer need work done. Can I cancel without penalty as notice is long and reasonable
They have not incurred costs
Thanks
Mark
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
Did you sign the agreement at home? If so, then were you given a cooling off period?
Customer: replied 1 year ago.

I was not given cooling off period verbally at home although contract states in small print it states you have 7 days to cancel

Expert:  Ash replied 1 year ago.
Is it in print any smaller than the terms? Does it have a tear off section to send it back to the supplier to cancel?
Customer: replied 1 year ago.

Yes smaller than other terms and it has no tear off section. Price was 13,500 and they ask for 20% for cancelling. Their costs are nothing with this amount of notice as we did not even agree the materials in the contract just the fact that they would do some works. There is no start date on their agreement template [they just hand-wrote on top and would not have put on if i had not asked for it]

Expert:  Ash replied 1 year ago.
In that case its not valid. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to 14 days cooling off period. The time does not start until they give you proper cancellation notice. This looks like:
http://www.legislation.gov.uk/uksi/2013/3134/schedule/3/made
These are model cancellation rights. If this was not showing and indeed you were only given 7 days notice, you CAN cancel.
They have NOT complied with the law.
Can I clarify anything for you about this today please?
Alex
Ash, Solicitor
Category: Law
Satisfied Customers: 10915
Experience: Solicitor with 5+ years experience
Ash and 5 other Law Specialists are ready to help you
Customer: replied 1 year ago.

Thanks Alex

How should I respond to the company?

Something like:

"I have taken legal advice and believe I am now within my rights to cancel under the Consumer Contracts Regulations 2013 as the statutory 14 days cooling off period was not given and so the contract is invalid as it does not comply with the law"

Thanks

Mark

Expert:  Ash replied 1 year ago.
Yes. I would also say you have not been given a cooling off format as required by the regulations.
I hope that helps Mark!
Alex
Customer: replied 1 year ago.

Yes - great service thanks

Expert:  Ash replied 1 year ago.
Hi

I am just following up to see if there is anything else I can help with?

If you have not done so already might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.

If you need more help please click reply.

Alex

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