How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
75100385
Type Your Law Question Here...
Ash is online now

My daughter purchased a car on finance. Since the day I bought

Customer Question

My daughter purchased a car on finance. Since the day I bought it it has had problems.
It was reported last year and has spent nearly 6 months in the garage having various
parts replaced. Basically the door locking system unlocks on it own accord. The safety of my 2 young children are my main concern as this happens when we are travelling.
THe garage do not know the reason why.
I have had a loan car but they phoned me today to say they want the loan car back.
I have no other form of transport.
I have cancelled my payment to the finance company on the basis that I have not been able to drive my car and Im still paying Insurance on this.
Because they have changed more than 20 parts and are still doing this I now feel that I do not want this vechilce back.
What is my right
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
Was it a new or used car? Is it under warranty?
Customer: replied 1 year ago.
Used car with warranty but the warranty has now ran out but they were dealing with this before it ran out
Expert:  Ash replied 1 year ago.
How old is the car and what is the cost of repair?
Customer: replied 1 year ago.
April 2011
No idea of the cost as they cannot find what is. Amusing the problem
Expert:  Ash replied 1 year ago.
You need to get a second opinion and it should be diagnosed, then you will know and get an idea of the cost to put right.
Or you should ask for a refund. You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Expert:  Ash replied 1 year ago.
Hi
I am just following up to see if there is anything else I can help with?
If you have not done so already might I ask you to rate my answer before you go today please, the button should be at the bottom of the screen.
If you need more help please click reply.
Alex
Customer: replied 1 year ago.
Thank you my daughter has rejected the vehicle and is dwalinf with the ombudsman.
Expert:  Ash replied 1 year ago.
Great thats good news. Anything else I can help with?
Alex
Expert:  Ash replied 1 year ago.
If this answers your question could I invite you rate my answer before you leave today.
If the system won’t let you please click reply.
Please bookmark my profile if you wish for future help: http://www.justanswer.co.uk/law/expert-alexwatts/

Related Law Questions