Ask a Law Question, Get an Answer ASAP!
AS THE WARRANTY PEOPLE ARE HOLDING THE GARAGE RESPONSIBLE FOR CAUSING THE BREAKDOWN AND THEY ARE SAYING THEY ARE NOT PAYING WHO DO I SPEAK TOO
He has stated that when they did the orig the claim he rung the warranty company and stated that he would not warranty the removal of the bolt in the engine I then rang warranty company they said no such conversation had taken place otherwise they would have sent out a letter to me and I would have had to sign a disclaimer
We consider on the balance of probability that the debris retrieved within the vehicles oil pump, which has caused consequential damage,has developed as a consequence of the previous repair work where metallic swarf debris has contaminated the oil pump as a consequence of the threaded section of the failed pivot bolt to the timing chain guide being drilled out and also breaking also resulting in debris circulation. as such we consider the faults identified have developed due to the previous repair work and as such any costs should be referred to previous repairing agent for consideration
They paid on the first claim and have stated the workmanship on the previous claim caused the current problem . I work in the industry myself and our warranty guy has read the booklet and said if the repair was due to mechanical failure of the pump and not a bad previous repair they would have paid.
exclusions are due to normal wear and tear items I dont really feel we are getting any where
Are you talking warranty from repairer or car warranty
Dont worry i will contact citzens advice on get advise on monday