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When we sold the house in 2007, we asked the lawyers, Countrywide, to redeem ALL mortgages in our name with the proceeds. In 2009 we discovered that they had failed to redeem the mortgage on our other house - we had a record of our request and a named lawyer who was handling our transaction- but after 2 years (2007 - 2009) the lawyer in question remembered us, but did not recall our instruction (by fax) - they gave us copies of all the relevant paperwork, but the vital instruction was missing - they also had a report from GE Money stating they could find only the one mortgage for us - from the house we had just sold. Yet having not paid the mortgage on our remaining house for some time (because we thought it had been redeemed in 2007) the house was repossessed (locks changed etc) - we were able to pay back the arrears and take our house back - and restart mortgage payments. No one can help and with time passing it has become very difficult,