Stemilogica say that as long as the product is returned within 30 days, unbroken and intact, a full refund is given.
They claim they "officially tested " the package and I have opened the package. As such, I get no refund.
I opened the envelope(jiffy bag), saw what it was and put it straight back in. Called the company and said I didnt require it, as I dont rate the product. They offered me the product for £40.00. I said no. I sent it back in the same bag with an envelope on the front with the PO box address on it the next day, via tracking with Royal Mail. Stemilogica now refuse to refund me as they claim, as they do with many it seems, I tampered with the box.
No Jo,its just a PO box in Milton Keynes.
PO Box 7574 Milton Keynes, MK11 9GQ, United Kingdom
Some people have received refunds after a huge amount of turmoil.
Its been through Ombudsman and fraud experts.
So many people have been duped by this company, its untrue.