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I'm a limited company
Yes I sell them commercially , FYI I've also sold 3 others to other customers since this sale with no complaints ? I did ask a 3rd party to look at it however because it was a new product he didn't understand the workings so didn't want to put his name to it.
i then had it returned to me in leicester and had it independently checked for electric shocks etc, the result was fine and I had the product returned to the customer.
the customer had threatened us with trading standards , after checking their terms I believe we have handled the complaint correctly , I feel that the customer wants a refund for something that doesnt meet their expectations
if the customer refuses to accept the goods from the transport company after being verified what is my position?
so my transport company have brought the goods back as he rejected the delivery , what am I supposed to do with his goods ?
Am I in my rights to ask Why he's not accepted the delivery ?