I want to be reimbursed for the money that the holiday company originally promised. Transportation, additional food expenses, my increased mobile phone bill.
They also need to acknowledge that where they are sending people to stay in this particular hotel is unacceptable and that they will not be doing this to other customers in future.
I do have an ongoing claim via my insurance that is being dealt with to cover other expenses like flights and having to purchase clothes whilst away. This was not the problem of the holiday company and being dealt with separately, I might add with a great deal more speed, efficiency and better manners.
They do not reply when I email them, not even any acknowledgement. I have threatened legal proceedings but have still had no response.
I think they are based in the Isle of Man but their contact address is below
us at the address below: