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I am disappointed with the brevity of your answer. I thought that ticking the medium response box would suffice Negligence has been the source of our complaint, although perhaps it has not been so described. Perhaps I should have given you more details. The Insurer/Services Company has admitted faulty workmanship and its consequences on my family. My wife's GP has recorded in her a worsening of a blood pressure condition. The Company has been informed of this. The Company has offered £300, then another £350 in compensation. We have described this as derisory. We calculated that my wife and I had suffered 2600 manhours of permanent,acute stress and sleepless nights over this affair, making the Company's present offer equivalent to about 25p/h, less than a thirtieth of the minimum wage. It is only a minor contribution to offset the costs of our own labour, drying out equipment (a commercial dehumidifier, for example), electricity consumption, family rescues to escape from the chaos in our home involving more than 800 miles in hired cars. This situation started for us on May 18 and is still with us every day.
The stress/medical factor is now the major point of claim on the Company, in our opinion greatly exceeding in compensation the "nuts-and-bolts" offer on the table. Are you able to suggest - off the record - where we might be on the level of compensation?
Not possible to give a rating when no answer has been given except to request more information. This is now closed.