Hi Alex, you've answered the question of how to go about taking the agency to court over my refund, however I would need to know if given the nature of the contract and not having the agency alert me to making a mistake in my bank transfers that they are in-fact eligible to charge me fees or whether this is a con and should not be happening. even if its written in a contract, surely there are laws protecting ignorant people such as myself from being cheated by these kinds of people.
Last point of clarification.
Lets say the contract stated that there would be fees
I personally believed I was entering the information correctly according to the contract
The agency did not inform me that I was incurring charges for every transaction, certainly not for each monthly transaction for over a year.
Are there grounds for me to argue that these fees be stricken from my invoice based on the fact that I believe the agency conscientiously did not alert me to an error in my transaction reference payments?
Any professional would raise the issue when an error occurs and attempt to stop the error for posterity.. here it seems like the agency just let the fees build up until I wanted my deposit back, and then decided to charge me the wrong reference fees.