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On 1 June 2015 I ordered gymnastic equipment from Ideal World. Off their own back, they delivered it to our daughter in Scarborough (instead of to me, in Oxfordshire). At the time my internet was down. When it was back, I discovered this. 18 June, they acknowledged this occurrence. They said, when I phoned, that they would collect it from our daughter Mon - Friday and deliver it to me. I told them that this was not possible, our daughter & husband work full time. I rang them 23 August and was told by Mr Richard Dzouza that the cost would be refunded and they would collect it? When my credit card bill arrived this week I discovered that no refund had been made, and no arrangements made to collect it from our daughter. Can you please advise me how to proceed, because I am furious & frustrated. Pamela **************
I'm not keen on suing them, is there another way?
Thank you for your reply. At the moment I think I like your suggestion of telling them that I will sue if they don't clear the problem within fourteen days.
Many thanks for your suggestions.