We are trying to get a full refund I. E the outstanding 4850 pounds we feel we are owed. Mercedes are saying we should have asked for a refund before we dealt on a new car, we did ask though, and the salesman said the finance manager said it wasn't possible.
Also during the ownership of the car it was in the repair workshop for 2 out of 7 months.
We believe we were sold a faulty car, it may not be intentional but still it was severely faulty.
The deal for the new car was 15 days ago . Mercedes dealership phoned today with there decline to refund outstanding balance so 14 days from when? Thanks
Yes thankyou. They did offer a good will payment of 250, which we thought was insulting.many thanks for your help.